Information We Collect
We may collect personal and non-personal information when you interact with our website or services, including:
- Name, phone number, and email address
- Property address and damage details (water, fire, mold, storm)
- Information submitted through contact forms
- Phone numbers provided for SMS communication
- Insurance carrier and claim information you choose to share
- IP address, browser type, and website usage data
This information is collected when you:
- Fill out a form on our website
- Call or text our 24/7 emergency dispatch line
- Schedule a restoration assessment
- Interact with our advertisements or website
How We Use Your Information
We use your information to:
- Dispatch crews and respond to emergency restoration calls
- Schedule assessments and send job status updates
- Coordinate with your insurance carrier on covered claims
- Communicate regarding your service requests and project progress
- Improve our website, services, and customer experience
- Send relevant updates, promotions, or follow-ups (if opted in)
SMS / Text Messaging Policy
By providing your phone number, you consent to receive SMS messages from S.W.A.T. Restoration, including dispatch confirmations, crew ETA updates, job progress updates, and occasional promotional messages.
- Message and data rates may apply
- Messaging frequency may vary
- Reply STOP to opt-out at any time
- Reply HELP for assistance
We do not share, sell, or rent your phone number or SMS consent with third parties or affiliates for marketing purposes.
How We Share Your Information
We do not sell or rent your personal information. We may share information only when necessary to:
- Coordinate restoration work with your insurance carrier or adjuster
- Provide services (employees, contractors, or service providers)
- Comply with legal obligations or law enforcement requests
- Protect our business, customers, or legal rights
All partners and service providers are required to keep your information confidential.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance and user experience
- Analyze website traffic and visitor behavior
- Support advertising and remarketing efforts (such as Google Ads)
You can disable cookies through your browser settings, though some features of the website may not function properly.
Third-Party Services and Advertising
We may use third-party tools such as Google Ads or analytics services that collect non-personal data to improve advertising performance.
These third-party providers may use cookies or tracking technologies to deliver relevant ads based on your previous interactions with our website.
We recommend reviewing their respective privacy policies for more information.
Data Security
We take reasonable precautions to protect your personal information using industry-standard security measures. However, no method of transmission over the internet or electronic storage is completely secure.
Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request corrections or updates to your information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To make a request, please contact us using the information below.
Data Retention
We retain personal information only as long as necessary to:
- Provide services and complete restoration projects
- Support insurance claim documentation
- Fulfill legal or regulatory requirements
- Resolve disputes and enforce agreements
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our website constitutes your acceptance of any updates.
